FollowThrough gives car wash owners a simple CRM, an automated follow-up system, and a digital loyalty program with QR check-ins, so every customer has a reason to come back.
Customers scan a QR code when they come in. Visit is logged, loyalty progress updates, and you have a contact record, automatically.
When a customer hasn't been in for 3 or 4 weeks, FollowThrough sends a short reminder, a discount, a nudge, or just a friendly message.
Send a promotion to your customer list any time. Fill a slow week, promote a new service tier, or run a seasonal deal, with a few clicks.
FollowThrough replaces the scattered mix of spreadsheets, email tools, and paper punch cards with one system that runs on autopilot.
Start FreeA car wash owner noticed that Tuesdays were consistently slow. He now sends a short campaign email every Sunday evening, a small Tuesday discount for loyalty members. Bookings and drive-ins pick up noticeably by midday Tuesday. He does this once a week in under 5 minutes.
One car wash replaced their paper punch card with a digital pass. Customers scan a QR code at checkout instead of getting a stamp. After 10 washes, they get a free interior clean. The owner tracks who's close to earning a reward, and sends a nudge when they're one visit away.
After a stretch of rainy weeks, a car wash owner runs a "welcome back" campaign to anyone who hasn't been in for 4+ weeks. The email is short, just a note that the sun is back and a small perk for coming in. It's a reliable way to restart the habit.
Staff ask for an email at checkout or when handing out the loyalty QR code. Over a few months, an owner built a list of 400+ customers with real contact info, turning anonymous transactions into a customer base she can actually reach.
The easiest way: hand customers a card with a QR code to sign up for the loyalty program. Most people scan it at the counter or in the car. FollowThrough captures the email and adds them to your contact list automatically.
No special hardware. Any phone or tablet with a camera works. Customers open their loyalty pass and you scan it with a phone. Some owners just put a QR code on the counter that customers scan themselves.
You can set custom rewards and milestones, 5 washes for a free upgrade, 10 washes for a free detail, whatever fits. The system tracks it automatically per customer.
You can also log visits manually from the contact record. It takes a few seconds per customer and keeps their timeline accurate.
Start with follow-up. Add loyalty. Run campaigns. All from one place, without stitching together separate apps.
14-day free trial. No credit card required.